Natural Resources Defense Council, Inc.

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Community Manager, Social Media Team

Community Manager, Social Media Team

Job ID 
# of Openings 
Job Locations 
US-NY-New York
Posted Date 
Communications [102000]

More information about this job


The Natural Resources Defense Council (NRDC) is the nation's most effective environmental action organization. We use law, science and the support of more than 2 million members and online activists to protect the planet's wildlife and wild places and to ensure a safe and healthy environment for all living things.   NRDC was founded in 1970 and our staff helped write some of America's bedrock environmental laws, including the Clean Water Act, and many of the implementing regulations; our water enforcement cases played a major role shaping current water policy throughout the country. Today, our staff of more than 430 lawyers, scientists, economists, policy and communications experts, and others, work out of offices in New York, Washington, Chicago, Los Angeles, San Francisco, Livingston, Montana and Beijing.



Position Summary:


Do you want to fight polluters, defend environmental protections, and advocate for climate progress? Do you want to be on the frontlines of the environmental resistance, working everyday to defend against President Trump’s environmental assaults?


We’re looking for a passionate, driven and experienced community manager to fill this critical role on our growing social media team. As NRDC’s Community Manager, you’ll have a hands-on role in inspiring our community of supporters to take action. We need someone who can identify opportunities and innovative ways to communicate awareness and solutions to the world’s toughest environmental problems.


Deep knowledge our issues and work is a plus, while an expertise with the social platforms is a must. You’ll manage our community outreach on all of NRDC’s social media channels, including Facebook, Twitter, Instagram, Snapchat, LinkedIn, and Medium.


The position reports to the Social Media Director-NY and as part of NRDC’s Communications Department, you’ll collaborate with our campaigns, marketing, and media relations teams to help motivate activists, achieve policy goals, grow membership, and increase our reach and influence.


  • Develop and execute strategies for maximizing audience engagement on all of NRDC’s social media channels
  • Develop and execute strategies for user-generated content (UGC) campaigns for social audiences
  • Manage and moderate comment threads, responding to and engaging with our digital audience
  • Oversee social listening to gather feedback, comments, questions, and complaints on NRDC channels. Then work with various departments within NRDC to share this feedback in productive ways
  • Help develop and implement “Community Guidelines” for all of NRDC’s social media channels
  • Collaborate with membership and advocacy teams in producing and executing Q&A documents for social media
  • Help plan, produce and host Facebook Live video interviews
  • Identify opportunities for community engagement, such as Twitter chats, Reddit AMAs, Instagram & Snapchat Stories, SMS and UGC content
  • Support social media editors in regular content creation when needed
  • Support social media editors in moderating, interacting with, and amplifying staff and program social accounts
  • Monitor and engage with celebrity supporters and other influencers


  • 2-3 years of experience in a social media or engagement role, preferably at a news organization, political campaign, nimble nonprofit, or agency that requires rapid response capability
  • Proficiency in Facebook, Twitter, Instagram, Snapchat, Medium and LinkedIn
  • Excellent writing skills, with the ability to adopt a “voice” of NRDC, while also incorporating personality and authenticity
  • Strong strategic and tactical editorial skills
  • Hands-on experience with social media tools such as Google Analytics, Chartbeat, CrowdTangle, Bitly, Sprout Social, Hootsuite Enterprise, or Tweetdeck
  • Strong project management skills, with the ability to coordinate multiple projects and shifting requests
  • Demonstrated ability to work effectively on multiple projects simultaneously, set priorities, organize time, and identify resources for projects as needed


NRDC is committed to workplace diversity and inclusion.  We are equal opportunity employers and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.  We offer competitive salaries, excellent benefits, and a pleasant working environment.  Salary is based on a nonprofit scale and commensurate with experience.


Please reference where you saw this posting. NRDC is an Equal Opportunity Employer. 


For further information about NRDC, please visit


To apply, please visit our website at, create a profile and upload your resume and cover letter. Provide a list of social media accounts or campaigns you’ve managed (with an explanation of your role in their development and any challenges or complications you overcame). Please no phone calls, emails, faxes or in-person resume drop-offs. Please reference where you saw this posting. NRDC is an Equal Opportunity Employer.


If you are having technical difficulty while applying, please email us at


For further information about NRDC, please visit