Natural Resources Defense Council, Inc.

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Member Services Officer, Sustainer Program

Member Services Officer, Sustainer Program

Job ID 
# of Openings 
Job Locations 
US-NY-New York
Posted Date 
Development [201000]

More information about this job


The Natural Resources Defense Council (NRDC) is one of the nation’s most effective environmental action organizations. We use law, science, and the support of some 2.4 million members and activists to protect human health and the environment which supports it, as well as the planet’s wildlife and wild places.  Founded in 1970, NRDC staff helped write some of America’s bedrock environmental laws. Today, our staff of nearly 600 passionate environmental advocates – including lawyers, scientists, economists, policy and communications experts, the development team and others – work to protect and create environmental progress at home and abroad from offices in New York; Washington, DC; Chicago; Los Angeles; San Francisco; Bozeman, Montana; and Beijing.


Under the direction of the Manager of the Monthly Partners Program, the Member Services Officer will help coordinate NRDC’s Monthly Partners program which is comprised of more than 30,000 donors and raises approximately $5 million annually. Other duties include assisting with honorary and memorial donations, helping to manage telemarketing campaigns throughout the year and assist the Member services team with general membership inquiries.


  • Assist Monthly Partner members with their questions and concerns regarding their giving.
  • Process checks from monthly donors.
  • Update billing information for sustaining donations in gift processing database.
  • Run reports to find lapsed donors and conduct mailings to update their billing information.
  • Process honorary and memorial donations, including sending out cards and adding gift information to the database.
  • Add gift membership information to the database.
  • Respond to issues related to our telemarketing campaigns and ensure that financial reports are submitted on time.
  • Assist team with general membership inquiries as needed
  • Other duties as assigned


  • Bachelor’s degree required
  • Minimum of 2 years’ experience in the field of direct marketing fundraising or customer relations
  • Previous experience with monthly giving programs a plus
  • Enthusiastic, outgoing and ability to handle simultaneous, ongoing projects
  • Excellent oral and written communication skills
  • Interest in helping people
  • Desire to significantly cultivate and grow a select segment of the direct mail Membership
  • Ability to work independently and across teams
  • Working knowledge of computer databases and Microsoft Office required
  • SalesForce experience is a plus
  • Keen interest in nature and the environment is preferred


NRDC is committed to workplace diversity and inclusion.  We are equal opportunity employers and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.  We offer competitive salaries, excellent benefits, and a pleasant working environment.  Salary is based on a nonprofit scale and commensurate with experience.


To apply, please visit and upload your resume and cover letter through our online portal. Please no phone calls, emails, faxes or in-person resume drop-offs. Please reference where you saw this posting. NRDC is an Equal Opportunity Employer. 


If you are having technical difficulty while applying, please reach out to Customer Care by dialing 1-800-889-4422.


For further information about NRDC, please visit