Natural Resources Defense Council, Inc.

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IT Help Technician

IT Help Technician

All times are in Coordinated Universal Time.
Job ID 
2017-3766
# of Openings 
1
Job Locations 
US-DC-Washington
Posted Date 
12/5/2017
Group 
IT [206000]

More information about this job

Overview

The Natural Resources Defense Council (NRDC) is the nation's most effective environmental action organization. We use law, science and the support of 1.3 million members and online activists to protect the planet's wildlife and wild places and to ensure a safe and healthy environment for all living things.   NRDC was founded in 1970 and our staff helped write some of America's bedrock environmental laws, including the Clean Water Act, and many of the implementing regulations; our water enforcement cases played a major role shaping current water policy throughout the country. Today, our staff of more than 430 lawyers, scientists, economists, policy and communications experts, and others, work out of offices in New York, Washington, Chicago, Los Angeles, San Francisco, Bozeman, Montana and Beijing.

 

Position Summary:

 

NRDC seeks an IT Help Desk Technician to work with the Information Technology team in our Washington, DC office. You will join a small but growing team of 15, currently with 9 based in NY, 2 in DC, 1 in SF, 1 in LA, 1 in Chicago and 1 in Vancouver. This includes a help desk team of 8, a systems team of 4, project management and leadership. Although we are geographically distributed, we enjoy close working relationships and collaborate continuously on a wide range of projects and activities that support and advance our organizational strategy.

 

The IT team is a diverse and vibrant group dedicated to ensuring NRDC’s systems are reliable, our applications support the business, and our users are proficient. NRDC’s culture is respectful of flexibility, work/life balance and personal relationships, both within IT and NRDC overall. The IT team seeks to ensure continuous employee development through on the job and formal training.

 

The IT Help Desk Technician’s primary role is ensuring the success of our employees in using Information Technology to accomplish their work and advance our mission.

Responsibilities

Responsibilities:

 

  • Proactively help users understand and use Information Technology resources
  • Provide help desk support for staff, manage and support client systems Windows and Mac, including outreach, problem intake and troubleshooting through resolution
  • Serve as the first-tier level of support for all computing or network problems encountered by the staff
  • Assist Site Managers in monitoring and reporting the state of the network and computing equipment
  • Administer user accounts and access rights
  • Diagnose and maintain local systems inventory, system deployments, replacements and rollouts
  • Work with Operations and Support Manager to prepare and maintain systems documentation
  • Maintain NRDC IT’s policies and standards
  • Train users on system usage, procedures and protocols

 

Qualifications

Qualifications:

 

  • 1-8 years of desktop/laptop support experience for both Windows and Mac operating systems
  • 1-2 years of networking experience
  • Excellent Customer Service skills
  • Strong verbal and written communication skills
  • Strong organizational skills
  • Excellent judgment and decision making skills
  • Ability to identify and implement process and policy improvements
  • Associates Degree or equivalent experience required; Bachelor’s Degree preferred

 

NRDC is committed to workplace diversity and inclusion. We are equal opportunity employers and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, gender identity or expression, marital status, sexual orientation, age, disability, veteran status, political affiliation, or any other characteristic protected by federal, state, or local law. We offer competitive salaries, excellent benefits, and a pleasant working environment. Salary is based on a nonprofit scale and commensurate with experience.

 

To apply, please visit www.nrdc.org/jobs and upload your resume and cover letter through our online portal.  Please no phone calls, emails, faxes or in-person resume drop-offs.  Please reference where you saw this posting.  NRDC is an Equal Opportunity Employer. 

 

If you are having technical difficulty while applying, please reach out to Customer Care by dialing:

1-800-889-4422.

 

For further information about NRDC, please visit www.nrdc.org