NRDC (the Natural Resources Defense Council) works to safeguard the Earth, its people, its plants and animals, and the natural systems on which all life depends. NRDC combines the power of more than 3 million members and online activists with the expertise of some 800 policy advocates, lawyers, scientists, and communication experts to confront the climate crisis, protect nature, ensure the rights of all people to clean air, clean water, and healthy communities.  As an international nonprofit environmental organization, NRDC is working to address the world’s most urgent environmental challenges, and advance innovative, science-based, and enforceable solutions.

Since our founding in 1970, NRDC has helped craft and deliver many of America’s foundational environmental laws, including the Clean Air Act, Clean Water Act and Safe Drinking Water Act. Today, we continue to lead in advancing and defending strong environmental protections at the local, state, federal and international levels, as well as through the marketplace. Our team works across the United States and around the world, from offices in Chicago, Denver, Los Angeles, New York City, San Francisco, and Washington, D.C., as well as in Beijing, London, and New Delhi (a subsidiary of NRDC India Pvt. Ltd.). 

Supported by our members and online activists, NRDC is driving impactful solutions that confront the climate crisis, defend nature and safeguard public health across Asia, Africa, and the Americas. At NRDC, we believe lasting change happens when people bring their talent, passion, and expertise together for a common purpose: to build a cleaner, healthier, and more resilient world. Learn more at nrdc.org 

Position Summary

Development Donor Systems is an operations team within Development at NRDC that serves as a center of operational excellence within the department. The team and each team member’s specific responsibilities continue to evolve as we build our technology platform to support the department and organization as they grow. This is an exciting time during which we can shed old processes and ways of working that are no longer serving the institution. Flexibility, adaptability, and patience will be necessary to perform successfully in this role.

The Associate Director is primarily a people management role, overseeing the Donor Onboarding team within Development Donor Systems; a gift processing and data operations unit that processes donations from multiple channels, performs imports of financial and donor data, and helps to ensure the data integrity of NRDC’s Salesforce Customer Relationship Management (CRM) database through shared reconciliation processes with various stakeholders.

In addition to managing the team through ongoing process improvement and change management projects involving documentation, training, and stakeholder communication, the Associate Director will also assume responsibility for coaching direct reports on their own career development and performance management of the team.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the following essential functions:

• Oversee the processing of gifts via various payment methods from all Development revenue sources (Action Fund (c4), Foundations, Major Gifts, Membership, Principal Gifts) in our Salesforce database, including supervision of the opening, sorting, scanning, and depositing of checks in the office and the lookup of those donors in our Salesforce database
• Maintain, review, or create as needed, a variety of data integrity reports and standard operating procedures, and perform audits to confirm adherence to those processes, participating in ongoing reconciliation and year-end close processes with Finance & Accounting
• Follow established standards and processes while identifying opportunities for improvement, acting as a project and change management resource for team-wide initiatives and process improvement projects, and maintaining up-to-date Gift Processing and Procedures Handbook
• Manage the performance of the Donor Onboarding team through check-ins, informal and formal feedback, and reviews as well as the promotion of professional growth
• Ensure the accuracy and integrity of donor systems and manage data input, providing regular, necessary updates to the donor database for accuracy
• Perform data entry of matching gifts, recurring giving, and other gift processing transactions, including integration of accurate recording of donations from third-party platform revenue sources
• Upload check batches, credit card transactions, and stock transfers to Salesforce with extreme attention to detail and improvement in quality control processes
• Accurately implement established gift coding for offline donations, endowment funds, campaigns, etc.
• Maintain donor confidentiality and ensure compliance with related policies

The above list of duties is not comprehensive but generally demonstrates the types of matters under this position’s responsibility. Other duties may be assigned.

Minimum Education & Experience

• Bachelor’s degree required
• 5 years of work experience required, with a preference for experience working in a non-profit Development team.
• Nonprofit grants management and/or accounting experience preferred
• 1-3 years of previous management experience is required

Skills, Abilities, Competencies

• Advanced Excel experience required
• Salesforce experience strongly preferred
• Demonstrate an understanding of accounting principles and efficient business operations
• Stock processing experience strongly preferred
• Payment processer platform experience strongly preferred
• Excellent communication skills
• Systems-based thinking skills
• Project management skills
• Sound judgement and the ability to work autonomously
• Ability to effectively interact with a wide range of internal and external stakeholders
• Able to work in a limited capacity during the calendar year-end holidays
• Commitment to NRDC’s mission, values, and DEI principles

NRDC is committed to advancing diversity, equity, and inclusion, both in our work and in our workplace. We believe that celebrating and actively welcoming diverse voices and perspectives is essential to solving the planet's most pressing environmental problems, and we encourage applications from candidates whose identities have been historically under-represented in the environmental movement.

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, gender identity or expression, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. Internal equity will be reviewed and considered to determine a final offer. For this position, the salary range is $110,000 to $130,000.

NRDC operates under a hybrid work model. Employees are required to come to the office 8 days per month.

As a science-based organization, NRDC aims to do our part to help contain the COVID-19 public health crisis. For the sake of health, safety, and equity, we ask that people be vaccinated unless they have an approved medical or religious accommodation or other exemption in accordance with state and local law. We consider a person to be vaccinated two weeks after receiving one full course of a CDC-approved vaccine. In accordance with state or local law, new hires will be asked to attest to vaccination, those wishing to do so may request medical or religious accommodations or other exemptions via NRDC Employee Relations. NRDC treats all vaccine-related data confidentially, in keeping with local, state, and federal laws.

To apply, visit www.nrdc.org/careers and upload your résumé and cover letter. Please mention where you saw this posting and upload any additional materials that showcase your abilities. Due to the high volume of applications, we will contact only those candidates we would like to interview. Please no phone calls, emails, or in-person résumé drop-offs.

If you experience technical problems while applying or if you are a person with a disability and need assistance applying online, please reach out to iCIMS Customer Care at 1-800-889-4422.

For more about NRDC, visit www.nrdc.org.